Microsoft 365 Support Services
Reliable, Ongoing Support for a Secure & Productive Microsoft 365 Environment
After migrating to Microsoft 365, ongoing management and support are critical to ensure your organization remains productive, secure, and scalable. At Avnex Global Technologies, we offer end-to-end Microsoft 365 Support Services—from day-to-day troubleshooting to proactive administration and advanced security configuration.
Whether you’re a small team or an enterprise, our Microsoft-certified professionals ensure your cloud environment runs efficiently and securely—24/7.
What’s Included in Our Microsoft 365 Support
Here’s a detailed breakdown of “What’s Included in Our Microsoft 365 Support” for Avnex Global Technologies, perfect for your service page or brochure:
1. End-User Support & Helpdesk
Troubleshooting Outlook, Teams, SharePoint, and OneDrive issues
Assistance with login problems, MFA, and password resets
Mobile device setup and synchronization
Email configuration (POP/IMAP/Exchange) and profile fixes
Support for Teams meetings, file sharing, and chat functions
2. Admin Center & Tenant Management
- Microsoft 365 Admin Center configuration and maintenance
- User and license provisioning, renewal, and deactivation
- Role-based access control and permissions setup
- Shared mailboxes, distribution groups, and aliases management
- Custom domains and DNS settings
3. Security & Compliance Support
DLP (Data Loss Prevention): Protect confidential data from leaks
AIP (Azure Information Protection): Label and encrypt sensitive files
Intune MDM/MAM: Secure mobile devices and apps with compliance policies
Conditional Access & MFA: Block unauthorized access to resources
Audit logs, risk reporting, and compliance readiness checks
4. Device & Endpoint Management
Integration with SCCM and Microsoft Intune
Device enrollment, patching, and policy enforcement
Windows Autopilot configuration
Remote wipe and lock for lost/stolen devices
Compliance reporting for BYOD and company devices
5. Monitoring, Reporting & Optimization
User adoption and license usage reports
Mail flow analytics and threat detection reports
Storage usage, Teams activity, and usage insights
License optimization recommendations to reduce costs
Periodic tenant health checks and performance audits
6. Training & Knowledge Sharing
End-user guides for Teams, Outlook, and OneDrive
Admin training sessions and workshops
Best practice recommendations for secure usage
Updates on Microsoft roadmap features & changes
What’s Included in Our Microsoft 365 Support
Here’s a detailed breakdown of “What’s Included in Our Microsoft 365 Support” for IncloudZ Technologies, perfect for your service page or brochure:
1. End-User Support & Helpdesk
Troubleshooting Outlook, Teams, SharePoint, and OneDrive issues
Assistance with login problems, MFA, and password resets
Mobile device setup and synchronization
Email configuration (POP/IMAP/Exchange) and profile fixes
Support for Teams meetings, file sharing, and chat functions
2. Admin Center & Tenant Management
- Microsoft 365 Admin Center configuration and maintenance
- User and license provisioning, renewal, and deactivation
- Role-based access control and permissions setup
- Shared mailboxes, distribution groups, and aliases management
- Custom domains and DNS settings
3. Security & Compliance Support
DLP (Data Loss Prevention): Protect confidential data from leaks
AIP (Azure Information Protection): Label and encrypt sensitive files
Intune MDM/MAM: Secure mobile devices and apps with compliance policies
Conditional Access & MFA: Block unauthorized access to resources
Audit logs, risk reporting, and compliance readiness checks
4. Device & Endpoint Management
Integration with SCCM and Microsoft Intune
Device enrollment, patching, and policy enforcement
Windows Autopilot configuration
Remote wipe and lock for lost/stolen devices
Compliance reporting for BYOD and company devices
5. Monitoring, Reporting & Optimization
User adoption and license usage reports
Mail flow analytics and threat detection reports
Storage usage, Teams activity, and usage insights
License optimization recommendations to reduce costs
Periodic tenant health checks and performance audits
6. Training & Knowledge Sharing
End-user guides for Teams, Outlook, and OneDrive
Admin training sessions and workshops
Best practice recommendations for secure usage
Updates on Microsoft roadmap features & changes
What We Offer
Email Migration
Expertly migrate email systems from any source to Microsoft 365, ensuring a seamless transition for uninterrupted communication.
Data Migration
Safely transfer data, Files and Content to Microsoft 365, preserving integrity and accessibility for streamlined collaboration without any loss.
Application Migration
Seamlessly migrate applications to Microsoft 365 including SharePoint, Power Apps and optimizing their performance within the new environment.
User Training and Adoption
Increase user adoption with enhanced and tailored user training programs to ensure a smooth transition to Microsoft 365 features and maximize utilization.
Security and Compliance Integration
Implement robust security measures and compliance protocols during the migration process to safeguard sensitive information.
Post-Migration Support
Get 24×7 post-migration support to address any issues, ensuring a seamless experience for users.
🔐 We Specialize In:
| Service | Description |
|---|---|
| DLP (Data Loss Prevention) | Prevent sensitive information from leaving your organization |
| AIP (Azure Information Protection) | Classify, label, and encrypt documents and emails |
| SCCM | Manage devices, updates, and patches across your org |
| Intune MDM & MAM | Control access, secure endpoints, and apply policies |
We ensure your Microsoft 365 environment is both productive and protected.
📈 Flexible Support Plans
| Plan | Ideal For | Features |
|---|---|---|
| Basic Support | Small businesses | Ticket-based helpdesk, monthly health check |
| Advanced Support | Mid-size teams | Admin center management, compliance support |
| Enterprise Support | Large orgs | 24/7 monitoring, custom SLAs, full-stack support |
Need custom coverage? We also offer tailored support packages.
Our Business Process
all you should now
Frequently asked questions
Our support includes end-user helpdesk, admin center management, license handling, device & endpoint management, security setup (DLP, AIP, Intune), compliance configuration, and ongoing monitoring/reporting. We also provide training and optimization recommendations.
Yes, we offer 24/7 support with our Enterprise and Custom support plans. For Basic plans, support is available during standard business hours (Monday–Saturday).
Absolutely. We support businesses of all sizes—from startups with a handful of users to large enterprises with thousands of users and complex compliance requirements.
Yes! Our support services are designed for organizations that have already migrated. We help you manage, secure, and optimize your Microsoft 365 environment long after the migration.
Yes, we support hybrid Microsoft 365 environments. Our team can manage configurations that include on-prem Exchange servers, hybrid Active Directory, and mixed endpoint scenarios.
Our clients receive access to a dedicated ticketing portal or email-based support system. Based on your plan, issues are prioritized and resolved within agreed SLAs (Service Level Agreements).
Yes, we provide full setup and support for Microsoft Intune (MDM & MAM). This includes device enrollment, policy enforcement, compliance checks, and remote wipe capabilities.
We follow Microsoft’s best practices and security protocols. Our team uses secure admin access, role-based control, encrypted communications, and logs all critical changes for compliance and audit purposes.
Are you ready to Migrate to Microsoft 365
